Generally speaking, once a season you should expect to change the filters in your Air Purifier if you use it daily. If your Air Purifier digital display is showing F-1 and/or F-2, this means that either one or both
of your filters needs to be replaced.

For accurate air quality display readings, the sensor and sensor screen should be thoroughly cleaned once every 3 months. Instructions on how to do so can be found in your User Guide.

Though the grill on top of the BISSELL Air 220 & Air 320 expands the entire width of the unit for aesthetics, the air is dispersed from the aperture positioned on the right-hand side only.

The machine uses a PM2.5 Particulate Sensor found in most high-end air purifiers. The 'surging' occurs when the sensor detects an increase in particle count - it increases to maximum to clear the air as quickly as possible. Remember: These sensors can detect particles down to 0.3 microns - a microscopic level of dust, dander, and pollutants. Though you may think your home is clean, the air purifier is constantly reacting to the quality of the air that is moving throughout the home. You can override the sudden change in fan speed by setting the purifier onto any one of the preset fan speeds to maintain a consistently comfortable level of noise.

No. Some carpet washers are better suited to cleaning small, everyday messes such as small spills, spots and upholstery - like our portable range. For cleaning whole homes with rooms of carpet and upholstery, you may want to consider one of our full-size upright machines.

When purchasing a deep cleaner to clean your entire home, it is important to consider features such as the tank capacity, features, and attachments.

Generally no, but some of our older carpet washers may have an optional bare floor tool which you can use on your hard floors once attached. Please refer back to your user manual or contact us to confirm that this tool can be purchased for your machine.

It depends on the length of the pile. Always consult the carpet manufacturer's cleaning instructions to ensure compatibility, and perform a test patch in discreet area first. Generally, we do not recommend using any BISSELL carpet washer that has a motorised brush roll on shag pile. Due to the length of the fibres, the motorised brush roll can snag, tangle, or pull at the threads.

You may want to consider our SpotClean Turbo + AntiBac unit that comes with the Deep Stain Tool, specifically designed for deep and shag pile rugs/carpets.

The mix of water and cleaning formula is essential to the dirt removal and carpet protection process. While most carpet types can be cleaned with water, BISSELL recommends following the carpet manufacturer’s suggestions when deep cleaning your carpet.

Yes. Carpet washers are not designed for debris or hair. Vacuum thoroughly prior to using your carpet washer. It is normal to find debris and hair clumping to the surface of your carpet as you use your carpet washer - this is the debris and hair your vacuum has missed over time being brought to the surface by the deep cleaning process.

Most of the low-foaming formulas for our portable spot cleaning machines are labelled as '2X Concentrate' - so a little goes a long way. We recommend no more than 15 - 30ml of formula per full tank of water. Combine with at least 60ml of Oxy Boost when cleaning tough stains or lighter-coloured fabrics/carpets. If your formulas are not marked as '2X Concentrate', we recommend following the guidelines marked on your tank or in your machine's User Guide.

If the carpet still feels stiff after shampooing, it is most likely you have used too much formula and residue remains in the carpet fibres. A number of our formulas are 2X concentrate - so using less than what is recommended on the tank is sometimes best. When used as directed, it is not necessary to perform a rinse cycle when using a BISSELL carpet washer. Select BISSELL formulas contain StainProtect to protect carpet from future stains, in addition to continuing to work on stains as the carpet dries. If too much formula has been used, you can easily perform a final water-only rinse over the affected area by using the machine with water in the tank only.

BISSELL recommends a thorough deep cleaning of your carpet once a season. For high-traffic areas, or if you have pets or asthmatics in the home, you may find it necessary to deep clean your carpets more frequently to control allergens. Clean spots, spills, and stains as needed and ideally as soon as they occur.

Compatible formulas for your machine are outlined in the machine's User Guide. The labels of each bottle of formula also specifies which machine it is designed for. Please click here for formula chart.

Your BISSELL is designed to use specific formulas. To find the appropriate formulas for your machine please refer back to your user manual.

Portable machines (i.e. the SpotClean and Stain Eraser series) aren't compatible with formulas for full-size upright machines.

Formulas for portable machines are 2x concentrated and are low-foaming. 15ml per full tank of water is sufficient for most cleaning tasks.

For formulas designed for portable carpet washers only click here

Some BISSELL products are manufactured at our US headquarters in Michigan, while others are made in Mexico, China, South Korea, and Malaysia. Our formulas are made in the United States.

BISSELL products are available in a range of major retailers across New Zealand, including Harvey Norman, The Warehouse, Smiths City, Betta, JB Hi-Fi, Retravision, SuperCheap Auto, and more. Alternatively, you can buy BISSELL products direct via our website. 

For troubleshooting, call our customer care team on 0800 BISSELL (247735) between 8:30am to 4:30pm, Monday – Friday (business days), or email consumercarenz@bissell.com. You can also find troubleshooting videos on our YouTube channel.

Our customer service are always here to answer questions and help in any way they can. If you cannot find your answer in our FAQ area, please feel free to contact us directly online via our support page or give us a call on 0800 247 735. Our customer service hours are 8:30am to 4:30pm, Monday to Friday (business days).

The model and serial numbers are typically located on the back or bottom of the vacuum, on a white compliance label. You can also find the model number on the User Manual, on the website product listing, and on the retail box for the machine.

Please refer to the retail store you purchased the machine from - as Product Care (and any other type of extended warranty service paid for at the point of purchase) is through that retailer, not BISSELL.

Check the website of your local council for rules around the proper disposal of your machine.

To determine the length of warranty for your machine, please check the Warranty page in your User Manual, or please refer back to your machine's product listing on our website.

If you are having trouble operating your machine please revert to the Troubleshooting section of your User Manual - or head to the Manuals & Troubleshooting section of your product's page on our website.

If after troubleshooting you are still having an issue with your machine, please contact our Customer Care Team on 0800 BISSELL (247735), Monday – Friday 8.30am - 4.30pm (business days) or contact us online.

Yes. All BISSELL machines come with a warranty. Warranties will vary between products, so check the website listings for specific warranty details.

BISSELL Professional series products available exclusively from Harvey Norman, Domayne or Joyce Mayne are covered with a 3 Year Warranty.

Some BISSELL products are manufactured at our US headquarters in Michigan, while others are made in Mexico, China, South Korea, and Malaysia. Our formulas are made in the United States.

BISSELL products are available in a range of major retailers across New Zealand, including Harvey Norman, The Warehouse, Smiths City, Betta, JB Hi-Fi, Retravision, SuperCheap Auto, and more. Alternatively, you can buy BISSELL products direct via our website. 

We’re so sure that you’ll love the quality and performance of your BISSELL product; we’re offering a 60-Day or 90-Day Money Back Guarantee on select items. For more information, please visit our Money Back Guarantee page.

When you see products listed on our website as 'Damaged Carton', it means the original retail box the machine comes in may be damaged. The machine inside the box is new and unused, and there is no damage to the machine or product itself.

If a product has the RETAILER tag it is not available to purchase via the BISSELL website, only via the retailer that it is exclusive to. Head to the product's page to find links to the relevant retailer.

HydroSteam™ Technology is BISSELL’s patented combination of steam, water and cleaning formula to remove tough stuck-on messes from hard floor, carpet and upholstery. Only BISSELL has HydroSteam™ Technology across a family of products including: CrossWave®, Revolution® and SpotClean®. You can find our HydroSteam range of products HERE.

HydroSteam™ Technology makes it easier and faster to completely remove the worst stuck-on messes and set-in stains. The combination of steam, water and cleaning formula work to loosen and lift messes from a variety of surfaces.

It has been thoroughly tested and well documented that steam mops and steam cleaners when used as directed are safe for use on sealed hard floors, including sealed timber, sealed laminate, tiles, polished concrete, slate, and vinyl. If unsure, it is recommended to consult your flooring manufacturer and perform a test patch in a discreet area.

In its exclusive SteamWash Mode, CrossWave HydroSteam uses HydroSteam Technology to loosen and lift sticky or tough stuck-on messes up to 20% better than CrossWave models without HydroSteam Technology.

SteamWash Mode releases water, cleaning formula, and steam (generated from water and cleaning formula) to release stuck-on and sticky messes from the surface more efficiently. All other CrossWave models use water and cleaning formula only.

BISSELL steam mops have steam on demand triggers - this is the safest option for your floors and most economical with water usage. You're only using steam when you need it.

The trigger allows you to park the machine safely on your floor while you've paused cleaning to move furniture/pick up toys out of the way etc.

Please check the water filter for any discoloration (on applicable models). If you have not changed your filter for 6-8 months please replace it as it may be clogged. You can buy the water filters from our Bissell Shop.

Check you have enough water in the water tank. If tank is empty, refill with plain tap water. Do not fill your steam cleaner with alcohol, vinegar, essential oils or other foreign product.

Make sure your steam cleaner is primed. With the machine on, hold the trigger down for 1 to 2 minutes until you see steam.

Check the steam tips for any blockages. With the machine off, cooled, and unplugged - use the end of a paper clip to clear any potential build-up that could be blocking the steam tip.

Contact BISSELL customer care if you still cannot get your steam mop to generate steam.

No, if you do not wish to create an account with us, you are able to check out as a guest.  

We do recommend setting up an account as all of your details, information and order history will be saved for next time.

Absolutely! All your personal details and transactions are secure with a COMODO SSL 256-bit encryption key, so you can shop online with confidence.

All orders cancelled after the item(s) have been shipped will incur a $30 cancellation fee.

If you have a change of mind on a machine purchase or any order over $150 and your order has already left our warehouse, please reject your delivery when it arrives to ensure the items get returned to BISSELL as soon as possible. 

If you accept the delivery, you will be required to return the parcel back to us at your own expense. 

We will only be able to issue you a refund once the goods have arrived back to us in their original condition.

For orders under $150, please contact customer service to discuss further.

All machines and formula orders are dispatched from our warehouse in Auckland, New Zealand. All spare part orders are shipped from our Head Office in Mulgrave, Victoria.

Once your order has been processed and packed, shipping usually takes between 5-14, depending on the delivery location. Tracking details will be sent to your email (if you supplied one during the checkout process) once the order has been dispatched, which allows you to track your delivery in real-time.

We accept Shopify Payments, Mastercard, Visa, AfterPay, PayPal, Apple Pay, ZipPay and Google Pay payments.

Add the item to your cart and continue to check out. On the payment page, there will be an option to add in your gift card details or discount code. Fill in the required information correctly and click apply.

You can find our Refund & Returns policy here.

AfterPay requires you to use an email address to process your payment. If you attempt to checkout with AfterPay using only your mobile number, AfterPay will decline the purchase. AfterPay may also decline your purchase if you do not meet its repayment criteria. Refer to AfterPay for more information.

Please contact our Customer Care Team on 0800 247 735 or email consumercarenz@bissell.com to discuss warranty repair and servicing options available to you.

Some BISSELL products are manufactured at our US headquarters in Michigan, while others are made in Mexico, China, South Korea, and Malaysia. Our formulas are made in the United States.

The model and serial numbers are typically located on the back or bottom of the vacuum, on a white compliance label. You can also find the model number on the User Manual, on the website product listing, and on the retail box for the machine.

Our customer service are always here to answer questions and help in any way they can. If you cannot find your answer in our FAQ area, please feel free to contact us directly online via our support page or give us a call on 0800 247 735. Our customer service hours are 8:30am to 4:30pm, Monday to Friday (business days).

For troubleshooting, call our customer care team on 0800 BISSELL (247735) between 8:30am to 4:30pm, Monday – Friday (business days), or email consumercarenz@bissell.com. You can also find troubleshooting videos on our YouTube channel.

If you are having trouble operating your machine please revert to the Troubleshooting section of your User Manual - or head to the Manuals & Troubleshooting section of your product's page on our website.

If after troubleshooting you are still having an issue with your machine, please contact our Customer Care Team on 0800 BISSELL (247735), Monday – Friday 8.30am - 4.30pm (business days) or contact us online.

To determine the length of warranty for your machine, please check the Warranty page in your User Manual, or please refer back to your machine's product listing on our website.

You can purchase spare parts for your machine through the BISSELL website. Simply head to the Parts & Accessories tab. If you cannot find a particular part on our website, please contact our Customer Care Team on 0800 247 735 for assistance with the model number of your machine ready.

If your vacuum is blowing dust from the exhaust filter when switched on, it is likely your pre-motor and post-motor filter need to be cleaned, replaced, or a filter isn't in correctly.

Refer to your User Manual for filter maintenance instructions.

Make sure there are no clogs in the hose. To unclog the hose massage the clogged area to work the debris out from the hose. Check the hose for any damage.

If you are still having difficulty, please contact us on 1300 247 735 or consumercareau@bissell.com

No or low suction is most commonly attributed to a blockage within the airpath of the vacuum, or dirty filters. Ensure you remove and wash your vacuum's filters at least monthly - washing them under running water until they are clean, and leaving them to dry thoroughly before reinserting into the cleaner.

Spare filters can be purchased online here.